Retail customer Terms and Conditions for THIS IS.

Terms and Conditions for Purchase of Cosmetic Brow Gel By purchasing our brow gel, you agree to the following terms and conditions. Please read them carefully before making a purchase. 

1. Product Information

We strive to ensure that all descriptions, images, and details of the brow gel are as accurate as possible. However, we do not warrant that product descriptions, colors, or other content are entirely error-free.

The product’s benefits and results may vary from person to person.  

2. Purchase Eligibility

By placing an order, you confirm that you have read and agree to these terms and conditions.  

3. Pricing and Payment

Prices for our products are subject to change without notice.

We reserve the right to refuse or cancel any order in cases of incorrect pricing or if a product is out of stock.

Payment must be completed through our approved payment gateways. Unauthorised payment methods are not accepted. 

4. Shipping and Delivery

Dispatch Time: Orders will typically be dispatched within 24-48 hours of being placed. However, please note that during peak periods or high-volume times, there may be slight delays in processing. 

Shipping Rates: Our shipping rates are calculated based on the weight of your order and the delivery location. 

Delivery Time: Delivery times vary depending on your location and the shipping method selected at checkout. We are not responsible for delays caused by courier services or customs processing.

Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The carrier used for your shipment will be determined based on factors such as destination and shipping method chosen.

Order Tracking: Once your order has been dispatched, you will receive a tracking number via email to track your package's journey until it reaches you. You can use this tracking number to monitor the status of your delivery in real-time.

5. Returns and Refunds

Due to the nature of cosmetic products, returns are only accepted if the product is damaged or defective upon arrival.

If your item arrives damaged, please contact our customer service team within [7 days] of receipt with photos of the damaged product and packaging.

Refunds are provided in the original payment form, subject to our verification of the returned product’s condition.  

6. Allergic Reactions and Product Safety

Please perform a patch test before using the product. We are not responsible for any adverse reactions or allergies resulting from product use.

Do not use the brow gel if you are allergic to any of its ingredients. Full ingredient information is available on our website and product packaging. 

7. Intellectual Property

All content on our website, including product images, descriptions, and logos, is our intellectual property. Unauthorised use is prohibited. 

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the purchase or use of the brow gel, except as required by applicable law. 

9. Privacy Policy

We value your privacy and will handle your personal information in accordance with our Privacy Policy. By purchasing, you consent to the collection and use of your information as described therein. 

10. Governing Law

These terms and conditions are governed by, and construed in accordance with, the laws of state of Victoria, Australia.

Wholesale customer Terms and Conditions for THIS IS .  

1. Minimum Order Quantity (MOQ)

A minimum order quantity of x6 per product applies to each order.  

2. Pricing and Payment

Wholesale prices are subject to change without prior notice. Payment terms are due upon order.

Accepted payment methods: bank transfer.

Orders will only be processed once payment is confirmed.  

3. Shipping and Delivery

THIS IS, will arrange shipping.

Shipping fees are the responsibility of the buyer unless otherwise specified.

Expected delivery times are 3-4 days,  but delivery dates are not guaranteed due to factors beyond our control. 

4. Returns and Refunds

Returns are accepted only for damaged or defective products within 7 days of receipt.

Please contact us immediately to arrange for a return. Approved returns will be eligible for [replacement or refund].  

5. Product Use and Liability

Our products are intended for cosmetic use only. By purchasing, the buyer agrees to ensure that products are used safely and according to local laws and guidelines.

THIS IS,  is not liable for any damages arising from misuse. 

6. Marketing and Branding

Wholesale buyers may not repackage, rebrand, or alter our products in any way without prior written consent.

Use of our brand name and logo in marketing is permitted only in approved formats. 

7. Intellectual Property

All logos, designs, and trademarks remain the property of THIS IS . Unauthorised use is strictly prohibited.  

8. Agreement to Terms

By placing an order, you agree to abide by these terms and conditions.